TERMS, CONDITIONS & CUSTOMER POLICY

These terms & conditions constitute a binding contract between the customer and GSM Solutions, our Subsidiaries or agents. The customer accepts these T&Cs by making a purchase, using/sending an item for service, paying a deposit or placing an order. Turnaround times for services are only estimates and can vary. We are not responsible for loss of data. SIM cards/Memory cards/Accessories left at owner�s risk. No refunds whatsoever for special order items. Deposits are non-refundable unless item is unavailable. Shipping costs are non-refundable. Items returned for multiple reoccurring faults may be refunded for the latest repair providing they are returned within the warranty period. We provide 1-month warranty on sales & repairs. Items must be returned within 1 month for any claims. Returns under warranty will not be accepted after our 1-month warranty period. Our warranty covers labour and any parts that we replaced.

Items not collected within two months will be disposed to recover costs. You will invalidate your 1-month warranty if you remove or tamper with any security/warranty labels we place on repaired device or purchased item. If the exact same fault occurs while still under the 1-month warranty the unit will be fixed free of charge providing the fault is caused by failure of the same part we replaced. As a goodwill gesture, if your device is returned after the 1-month warranty or with an unrelated fault to the original repair we can fix at a mutually agreed charge.

Under the Sale of Goods Act 1980 if an item is found to have a manufacturer fault we will repair or replace within our warranty period providing it has not been tampered with or damaged and providing you have your receipt. Electronic repair processes can cause further irreversible damage when attempted due to factory seals being broken or sealed components been disassembled. This is more common in liquid damage units. We cannot be held responsible for the loss or accidental damage to any item left in our possession due to attempted repair.

No Returns unless faulty on consumables including repair components/data cables/repair tools/batteries/chargers/memory/software/books/SIM cards or any device that is inserted into your ear. We do not offer refunds on items unless they cannot be repaired or replaced, in that case all accessories/parts must be returned in as-new saleable condition. No Returns without receipt. Old parts are disposed. No collections without receipt or ID. T&Cs are subject to change without notice. You are advised to check our website for the latest T&Cs. This is in addition to your statutory rights.

support@gsmsolutions.ie

OUR GUARANTEE

At GSMsolutions our philosophy is simple, we always put our customers first! We promise to provide exceptional service from your very first contact.

We promise that we will endeavour to exceed our customers expectations at every step of the process. It is our drive and determination to provide customers with such a high level of service that has earned GSMsolutions a reputation to be proud of.

Our policy is to offer our customers the best combination of choice, value and service on the market. Because electronic products can be complicated and difficult to understand, we are committed to using clear and straightforward language in all our customer, we try to meet the highest standards of clarity, openness and honesty.

At GSMsolutions customer satisfaction is paramount. We strive to make your shopping experience, be it online or in our store, a pleasant one. Our staff are required to have a knowledge of technology before before being employed with us and continually learn about the latest trends through external classes while working with us. As a result we have a knowledgable team who will always do their upmost to help and advise you on your purchase.