Collection and Return Service
We offer a hassle free pickup and return service for your faulty item. Have your broken electronic item picked up, repaired and delivered back to your door the very same day!
We understand that todays electronics or mobile phones can contain your whole life and when it is broken it can really ruin your day, especially if its related to your work or business. Now you can put your worries away. In most cases we can pick up your broken item from your home or work, have it repaired and delivered back the very same day. This repair service is available for iPhones, iPads, iPod, Mobile Phones and other electronics as listed Here
FREE Estimates
NO Fix / NO Fee
NO Hidden charges
FAST same day service*
How it works:
1. Call us on 01 8728722 to book a pickup.
2. We will arrange a courier to your location to collect your item.
3. Item is returned to our workshop and we will contact you with a free quote.
4. If you are happy to proceed the item is repaired and we deliver the item back.
FAQ:
How much does it cost for the collection?
Dublin 1 - FREE
Dublin 2 - FREE
Dublin 4 - 5.00euro
Rest of Dublin - 15.00euro
How much does it cost for return Delivery?
Dublin 1 same day - 5.00euro (FREE for trade customers)
Dublin 2 same day - 5.00euro (FREE for trade customers)
Dublin 4 same day - 5.00euro
Rest of Dublin same day - 15.00euro
Rest of Dublin 24-48hours - 8.00euro
Ireland 24-48hours - 8.00-15.00euro(Depending on size of item)
How fast is my item repaired?
Most iPhones and other standard repairs can generally be repaired the same day if the item reaches us before 3pm. We can then have it delivered back usually the very same day within Dublin. If you need an item fixed fast please contact us as early as possible and we will have a courier sent immediately to your location. In some cases or emergencys we can offer super quick last minute repairs were possible and if our current workload allows it. We will always do our best to accommodate your needs regardless of time!
What should I do to have the item ready for the courier?
To provide an efficient service we ask you to follow a couple or simple steps, i.e remove sim cards, memory card and any other unnecessary accessories. Place the item inside a sealed/padded envelope or box. Please include your contact details and a description of the fault.
What times do you offer a pickup service?
We can have your item picked during work-hours Monday to Saturday. During peak times or weekends it may not be possible to pickup or deliver. To book a pickup it is best to call us on 01 8728722 as early in the day as possible. In the Dublin 1 and Dublin 2 areas we can generally pickup or deliver right up to 5.30PM.
I work in a big office block, can I leave the item at reception for the courier?
Yes, if you are leaving the item at reception please ensure you include your contact details and a description of the fault.
How do I make payment for collection?
Collection is FREE in Dublin 1 and Dublin 2, however, If you are outside this area we need to take payment upfront by credit card before a courier is dispatched.
When my item is repaired, how do I make payment?
When your item is repaired, tested and ready to be returned one of our team will contact you for credit card payment. You can also pay upfront with cash which can be included when the item is picked up from you. Please note: If we use our own staff member for delivery or collection you can pay him directly with cash either when the item is being picked up or returned when ready. Unfortunately other couriers we use are not authorized to accept payment.
What if i have an oversized item for collection such as a 27inch MAC or PS3?
The prices listed above are for small items which can be carried on a motorbike, for oversized items please contact us for a collection/delivery quote.
Do you provide a collection outside Dublin?
Currently we only offer a collection within Dublin. However, if you send your item to us we can deliver it back to any location.
Can I bring my faulty item to your store and have it sent back by courier?
Yes, if you can't wait around for your repair to be completed we can have it send back when it is ready.
Can you tell me the cost of the repair before a courier arrives?
For standard common repair we can confirm the exact cost of a repair by calling us on 01 8728722 or emailing. For internal faults we normally need to complete a diagnostics before we can provide a repair quote. Please remember, ALL estimates are FREE and we have a no fix/no fee policy. Courier costs are still payable if item cannot be repaired.
If my item is beyond repair or the cost is too much do I still have to pay delivery/collection costs?
Unfortunately we still need to charge you for the cost of the courier. For delivery back to you, payment must be made before a courier is dispatched. In some cases our own personal company courier can accept payment by cash on arrival. If you don't need the item shipped back it can be picked up in person from our workshop, in this case you do not need to pay for return delivery.
What courier service do you use?
In Dublin City centre we use a combination of Cyclone couriers and our own small fleet of mopeds used by our staff members who are fully insured, dressed in uniform and carry official ID. For greater Dublin and the rest of Ireland we use Cyclone and Fastway couriers.
*Most of our repairs are completed in the stated repair times. Please note that some items may take longer due to the specific needs during the repair, parts availability, current workload. Repair times are estimated and not guaranteed. In all cases we will liase with you to ensure an agreeable repair timeframe. Apple iPhone repairs are what we are good at and we complete them fast!
